PRO-NOO-BIOTICS

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store terms and conditions www.pronoobiotics.com

  • 1 Definitions
  1. Terms used in the Regulations have the following meanings:
    1. Password - a string of characters set by the Client at Registration, needed for authorization when gaining access to the Account established by the Client.
    2. Customer - a natural person, including a Consumer, as well as a legal person and an organizational unit that is not a legal person, to which special regulations grant legal capacity, and who has made, is making or intends to make an Order or uses other services of the Online Store. For the validity of legal actions performed by a natural person who has reached the age of 13 and is not of legal age, the consent of his/her legal representative is required. On behalf of a Customer other than a natural person, actions towards the Seller may be taken by a person authorized to represent him.
    3. Consumer - a natural person making a legal transaction with an entrepreneur that is not directly related to his economic or professional activity.
    4. Account - a place on the Store's website, established as a result of Registration, where the Customer can log in and through which he/she can, among other things, make purchases, manage his/her personal data, receive information from the Seller, and track the stages and status of placed Orders and purchase history.
    5. Customer Login (Login) - the string of characters established by the Customer at Registration, needed to access the Account established by the Customer.
    6. Regulations - these Regulations for the provision of electronic services and the conclusion of agreements at a distance.
    7. Registration - a voluntary, one-time procedure involving the creation of an Account by the Customer, carried out using a form provided by the Seller on the Store's website.
    8. Store (Online Store) - the online service operated by the Seller and available at the following address www.pronoobiotics.com, through which the Customer can place an Order (make purchases) and use other services and functionalities.
    9. Seller-"PRO-NOO-BIOTICS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with registered office at: ul. Warszawska 39, 35-205 Rzeszów, Poland, NIP: 5170426657, REGON: 522541619, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Rzeszów, XII Economic Department of the National Court Register, under KRS number 0000981501.
    10. Party - the Seller or the Customer.
    11. Store Page - any page or subpage located at the following address www.pronoobiotics.com
    12. Goods - a movable item presented on the Store's Website, which can be or has been purchased by the Customer.
    13. Service - a service provided by the Seller electronically under the terms of the Regulations.
    14. Order - a declaration of will of the Customer, aiming directly at the conclusion of the Contract of sale at a distance through the Online Store.
  • 2. general information about the Store and services.
  1. Conclusion of distance sales agreements by the Seller and the provision of electronic services by the Seller, as well as the use by customers of the Online Store and the Services offered through it, are carried out under the terms of these Regulations.
  2. These Regulations are the regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services.
  3. It is a condition for the Customer to place an Order in the Online Store that he/she reads the Regulations and accepts their provisions before concluding a contract of sale or a contract for the provision of electronic services. The Customer is obliged to comply with the provisions of the Regulations.
  4. Services provided through the Online Store, consist of:
    1. Enabling Customers to place Orders for Goods available on the Online Store and to conclude Distance Sales Agreements;
    2. Providing customers with information about the Goods available in the Online Store;
    3. Allowing Customers to use the Expertise Database provided by the Vendor free of charge and for a fee;
    4. Enabling customers to subscribe to the "Newsletter".
  5. The store conducts retail sales.
  6. Goods sold through the Store are brand new.
  7. In order to fully use the entire range of services of the Store, it is necessary for the Customer to register. Registration is not necessary to place an order and buy Goods.
  8. The ICT system used by the Customer should meet the following minimum technical requirements necessary for cooperation with the Seller's ICT system:
      1. Computer, laptop or other multimedia device with internet access,
      2. Email access,
      3. Web browser: Mozilla Firefox version 17.0 and above or Internet Explorer version 10.0 and above, Opera version 12.0 and above, Google Chrome version 23.0. and above, Safari version 5.0 and above, Microsoft Edge version 25.10586.0.0 and above,
      4. Enable cookies and Javascript in your web browser.
  1. In order to collect information related to the use of the Store's service by the Customer, the Seller uses cookie files. This enables proper customer service, customization of the Store's service to customers' needs and creation of viewing statistics and users' preferences.
  2. Goods and content presented on the Store's Website, including, among others, the name of the Store, trademarks, graphic elements, are subject to appropriate legal protection, and the rights to them belong to the Seller or other authorized entities.
  3. These Regulations are available free of charge, at any time, on the website of the Service pronoobiotics.com. At any time, the customer can print it for his needs.
  4. Information about the Goods provided in the Store, their descriptions, price lists and advertisements should be considered an invitation to conclude a contract, as referred to in Article 71 of the Civil Code.
  5. The prices of the Goods are given in Polish zloty and include all components, including VAT.
  6. The Seller may change the prices of the Goods listed on the Store's website and organize promotional actions and sales. Orders placed until that time will not be affected.
  • 3. use of the Online Store
  1. The contract for the provision of services by electronic means is concluded for an indefinite period of time. The aforementioned occurs upon the establishment of an Account by the Customer through effective and proper Registration, or, with regard to the use of services that do not require Registration, upon the Customer's use of the Store's website.
  2. For the duration of the contract for the provision of electronic services, the Customer is obliged to comply with the Terms and Conditions.
  3. Each Party shall have the right to terminate the agreement for the provision of electronic services at any time and without giving any reason.
  4. A Customer who has made a Registration may at any time remove the Account he/she has established. Deletion of the Account, as well as cessation of use of the Store's service, in the absence of Registration, results in termination of the contract for the provision of electronic services.
  5. The Seller will notify the Customer of its intention to terminate the agreement and delete its Account by sending the appropriate information to the e-mail address provided by the Customer, 7 days before the planned deletion of the Account.
  6. The Client's responsibilities include, in particular:

- Such use of the services offered through the Store, so that it does not interfere with the operation of the Store's service,

- Such use of services that does not clearly contradict the principles and purpose of the Store,

- Not taking steps to access data and information not intended for the Customer,

- Use of services offered through the Store, without violating applicable laws, provisions of the Regulations, customary norms and in accordance with customs and rules of social coexistence,

- compliance with the prohibition on the delivery, transmission and distribution of unlawful content,

- use the services in a manner that is not burdensome to other Customers or to the Seller, respecting all their rights.

  1. A customer's violation of the provisions of these Regulations may result in the Vendor depriving him of the right to further use the Store and access the services provided through it.
  2. The above also implies the right of the Seller to block or delete the Client's Account. In such a case, re-registration of the Customer who violated the Terms and Conditions may be possible only after obtaining the consent of the Seller.
  3. Depending on the needs that arise, the Seller may modify the technical manner of performing the Services, without affecting the scope of the Parties' rights and obligations and without affecting the quality of the Services provided.
  • 4. registration, placing an order, conclusion of a contract, delivery of Goods.
  1. In order to place an Order and conclude a Sales Contract, the Customer may create an Account by making a Registration, or he may place an Order and conclude a Sales Contract without creating an Account.
  2. Creating an Account may be necessary to use some of the Store's services, including full paid access to the Expertise Database.
  3. Registration within the Store is carried out using a registration form, made available on the Store's website.
  4. The Customer will be notified of the completed Registration by receiving information at the e-mail address provided.
  5. In order to conclude an Agreement for the sale of Goods at a distance, you must place an Order by selecting the Goods in the Online Store, indicate the method and address for delivery and choose the method of payment. The above procedure is carried out based on the messages displayed to the Customer.
  6. When placing an Order, the Customer is obliged to correctly and truthfully provide all the information requested through the Store, which is necessary to accept and complete the Order.
  7. In the Store it is possible to pay in the following ways: - by ordinary bank transfer to the Seller's account, - by online payment through a service that makes electronic payments (PayU, PayPal).
  8. After placing an Order, the Customer will receive, at the e-mail address provided by the Customer, a confirmation of the Order, containing all the essential elements of the Order and additional information required by applicable law. When choosing to pay by regular transfer, the Customer will receive, at the e-mail address provided, the data to complete the transfer. After placing and paying for the Order, the Customer will receive, at the e-mail address provided, a confirmation of acceptance of the Order for execution.
  9. Upon confirmation of the Order, the Contract of Sale is considered concluded.
  10. Before completing the Order, the Customer may cancel the Order placed. For this purpose, information about cancelling the Order can be sent by e-mail to the address from which the Customer received confirmation of the Order. In order to cancel the Order, the Customer may also contact the Seller by telephone. Completion of the Order is understood as entrusting the Goods for shipment.
  11. The Order placed will be processed immediately, no later than within 5 days from the date of receipt of confirmation of acceptance of the Order for processing. In special cases, if the realization within the aforementioned period is not possible, the Customer will be immediately notified by e-mail, and at the same time the date by which the Order will be realized will be indicated. Completion of the Order shall be understood as entrusting the Goods for shipment.
  12. Delivery of the Goods is carried out through a courier company cooperating with the Seller. The Seller has the right to change and choose a different courier company, even after the Order is placed by the Customer, which will be without prejudice to the timing of its execution and delivery costs incurred by the Customer.
  13. Delivery is made to the selected parcel machine or directly to the address of the delivery location, provided by the Customer when placing the Order.
  14. Delivery costs are paid in full by the Customer. All delivery costs of the ordered Goods are clearly indicated by the Seller during the Ordering procedure.
  15. The Customer can track the status of his/her Order using the Account he/she has set up.
  16. Receiving the delivered Goods, the Customer should check the condition of the shipment at the time and in a manner appropriate to its type, in particular for any mechanical damage caused during transport, or other, incompleteness of the shipment or inconsistency of its contents with the Order.
  • 5 Withdrawal and Return of Goods.
  1. The consumer has the right to withdraw from the sales contract within 14 days, without giving any reason, subject to the following exceptions:
  2. The right of withdrawal from a contract concluded at a distance does not apply to the Consumer in respect of a contract in which the subject of performance is goods delivered in sealed packaging, which, once opened, cannot be returned for health or hygienic reasons, if the packaging has been opened after delivery.
    In view of the above, given the nature of the Goods offered by the Seller, the Consumer is not entitled to withdraw from the contract of sale of Goods if the sealed package is opened.
    The right of withdrawal from a contract concluded at a distance does not apply to the consumer in respect of contracts for the provision of services for which the consumer is obliged to pay the price, if the entrepreneur has performed the service in full with the express and prior consent of the consumer, who was informed before the start of the performance that after the performance by the entrepreneur will lose the right to withdraw from the contract, and has accepted this.
    In view of the above, once the Consumer has obtained paid access to the Knowledge Base, it is not possible to withdraw from this contract.
  3. The 14-day period for withdrawal from the contract begins:
    - from taking possession of the thing (Goods) by the Consumer or a third party other than the carrier designated by the Consumer,
    - in the case of a contract that includes multiple Goods that are delivered separately, in batches or in parts - from taking possession of the last Good, batch or part.
  4. In order to exercise the right to withdraw from the contract, the Consumer shall submit a statement of withdrawal to the Seller. The statement can also be made on the form provided to the Consumer after placing the Order. Such statement should be sent to the Seller's address: "PRO-NOO-BIOTICS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ," based in: ul. Warszawska 39, 35-205 Rzeszów, Poland, or to the e-mail address available on the Store's website. Sending the declaration before its expiration is sufficient to meet the withdrawal deadline.
  5. In the case of receipt of a statement of withdrawal from the Consumer at the e-mail address, the Seller shall immediately send the Consumer an e-mail confirmation of receipt of the statement of withdrawal.
  6. In the event of withdrawal from the contract, the contract is considered not concluded. In this case, the Parties are obliged to return their mutual benefits.
  7. The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, return to the Consumer all payments made by him, including the cost of delivery of the Goods.
  8. Refund of payment is made using the same method of payment used by the Consumer. If the Consumer agrees, the Seller may refund the payment in another way that will not incur any costs for the Consumer.
  9. If the Seller does not offer to collect the delivered Goods from the Consumer itself, the Seller may withhold the refund of payments received from the Consumer until it receives the Goods back or the Consumer provides proof of its return, whichever event occurs first.
  10. If the Consumer chooses a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller will not be obliged to reimburse the Consumer for the additional costs incurred by the Consumer.
  11. The consumer is obliged to return the Goods to the Seller, or give them to a person authorized by the Seller to receive them immediately, but no later than 14 days from the date on which he withdrew from the contract. To meet the deadline it is sufficient to return the Goods before its expiration.
  12. The consumer shall bear the direct costs of returning the Goods to the Seller.
  13. Goods returned by the Consumer should be packaged in a way that will protect them from damage during transport.
  14. Goods, should be returned to the address of the Seller: "PRO-NOO-BIOTICS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ", Warszawska 39 Street, 35-205 Rzeszów, Poland.
  15. The consumer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
  • 6 Complaints, jurisdiction.
  1. The Seller declares that the Goods sold by it are brand new.
  2. The Seller shall be liable to the Customers on the basis of generally applicable laws, on account of non-compliance of the sold Goods with the contract and on account of legal defects.
  3. Claims to which the Customer who is not a Consumer is entitled are determined by generally applicable laws, in particular the provisions of the Civil Code.
  4. In the event of non-compliance of the Goods with the Agreement, the Consumer shall have the rights set forth in Chapter 5a of the Law of May 30, 2014 on Consumer Rights.
  5. Claims may be submitted to the address: "PRO-NOO-BIOTICS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ," Warszawska 39 Street, 35-205 Rzeszów, Poland.
  6. Any additional information regarding complaints, including those related to sending back the advertised Goods, can be obtained by calling the phone number indicated on the Store's website.
  7. Complaints related to the functioning of the store can be submitted by phone, by calling the phone number indicated on the Store's website, or by e-mail to the address given on the store's website. In the same way, the Client should inform the Seller about the noticed irregularities, errors and defects in the functioning of the store's service. The Client will be notified by e-mail about the results of the complaint regarding the functioning of the store.
  8. All complaints will be processed without undue delay, taking into account the time necessary for proper evaluation of the communicated or identified deficiencies, defects, defects and irregularities.
  9. Any disputes between the Seller and the Customer who is a Consumer shall be settled by the courts of factual and local jurisdiction in accordance with generally applicable laws.
  10. Any disputes between the Seller and a Customer who is not a Consumer will be settled by a court with jurisdiction over the Seller's registered office.
  • 7 Personal information.
  1. The seller is the administrator of personal data provided during the use of the store's service.
  2. Provision of personal data is voluntary, but it is necessary for successful registration, paid use of the Knowledge Base, placing of an order and proper execution of the order by the Seller.
  3. The data subject has the right to inspect the content of his data. This is possible after logging in to the Store's website.
  4. The data subject has the right to correct his/her data, as well as to withdraw his/her consent to their processing. To exercise the above rights, contact the Seller by phone, by letter to the Seller's address, or by e-mail to the address given on the Store's Website.
  5. The collection of personal data in the form of name, surname, address (delivery address, if different from the address of residence), e-mail address and telephone number is used only for the proper functioning of the Store, including in particular: - handling the Registration procedure and logging into the Account, - conclusion and execution of the contract of sale of Goods, including delivery of the ordered Goods by a shipping company cooperating with the Seller, - handling any complaints, - marketing of Goods and services, - providing a newsletter, - paid access to the Knowledge Base.
  • 8 - Comments.
  1. Within the Service there is a system of Comments made available to Users with an Account on the Service, the purpose of which is to present subjective opinions concerning the Service, the Store, the Seller or the Goods,.
  2. Comments are public and available to all who use the Service.
  3. The opinions about services and Goods contained in the Comments are verified. This means that the Seller takes adequate technical measures to ensure that the posting of opinions about services and Goods is possible only by Customers who have bought the reviewed Goods or services.
  4. It is forbidden to post Comments that contain:
    - false information, content and materials that violate the law or good morals,
    - Contact information of entities other than the User issuing the Comment,
    - vulgarities,
    - Website addresses, content of an advertising nature.
  5. The Seller reserves the right to review and moderate the content of posted Comments, and in particular the right to edit, block or delete Comments that violate the rules set forth in the Terms and Conditions.
  • 9 Final Provisions.
  1. Matters not regulated by these Regulations shall be governed by generally applicable provisions of Polish law, in particular the provisions of the Civil Code, the provisions of the Act of July 18, 2002 on the provision of electronic services and the Act of May 30, 2014 on consumer rights.
  2. The current Regulations are published on the Store's Website. Upon the Client's request, the current Terms and Conditions will be provided to the Client free of charge via e-mail. The Seller will notify of changes to the Rules and Regulations on the Store Site.
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