faq
FAQs
Delivery and payment
For purchases of at least PLN 200, we will deliver your order (within Poland) for free.
For purchases under 200 zloty, the shipping fee is:
- InPost parcel machines - PLN 20.00
- Courier InPost - PLN 20.00
The most preferred way to ship our products is via InPost Parcel Machines.
The following shipping methods are available:
- InPost Parcel Machines
- InPost Courier
Of course!
For this purpose, please contact us by phone or email.
We are here to help you!
Of course!
To do so, please contact us by phone or email. We are here to help you!
Most of us prefer electronic payments in our purchases.
Following this line, we recommend payments using PayU (also BLIK) or PayPal.
Of course, you can also pay by wire transfer using electronic banking or postal facilities.
The order status for a registered customer is visible in the panel My Account And via email. For orders without an established account, order status information is only available via email.
Unpaid orders will be automatically canceled after 24 hours and will not be forwarded for processing.
If you are unable to place an order through the website, please contact us by email or phone.
YES, it is possible to ship the package abroad. In order to determine the cost of shipping depending on the destination, please contact us by e-mail sekretariat@pronoobiotics.com or by phone +48 531 198 828 In order to determine the most favorable form of shipping.
PRODUCT RETURN
If the product you receive does not meet your expectations, you can send it back to us within 14 days.
The current law gives us 14 days to withdraw from a contract concluded at a distance without giving a reason.
See Rule 5..
Only those that have not been used.
Food can be returned only if the package has not been opened.
If there is such a problem, please contact us by email or phone.
Complaints
Any damage should be reported to the carrier when receiving the shipment and documented by a damage report. Otherwise, a complaint about them may not be accepted.
products
Definitely yes!
However, in an effort to create the best possible products, we reach out to all corners of the world for ingredients.
We value Nature and want to live in full harmony with it.
That's why our products are designed 100% for vegans.
In this section, we can not give a definite answer because each product may have a different way of application/intake.
Please refer to the label of our product or to the information provided on the page dedicated to a specific product.
Account
We do not in any way require you to create an account however, we believe it is worth having one.
Main advantages:
- Shortening the purchasing process,
- The ease of checking the status of your order,
- The history of your orders always at hand, that is, you do not have to wonder which products have been purchased, and at the same time it is possible to quickly renew an archived order,
- You can change the delivery addresses.
In the Customer Panel, after selecting the My Account tab, you can request an email change.
On the login screen, select the option to reset your password by clicking the "Remind Password" button.
A link to change the password will be sent to the email address assigned to the account.
After receiving the message, please follow the guidelines contained therein.
The personal information you have provided to us is secure both when browsing our site and when shopping in our store. Information obtained from our customers is used only for the operation of the site and store and is not shared with any outside company.
In order to maintain the highest possible security standards, we use, among other things, SSL key encrypted connections.
Please apply via email to sekretariat@pronoobiotics.com in order to inform about the problem that has arisen.
In your message, please include login accounts and e-mail for which it was established.
Please apply via email to sekretariat@pronoobiotics.com in order to receive information on the blocking of the account.
probiotics
We value knowledge.
For this reason, we have created a special tab in the menu of our website called:
KNOWLEDGE BASE
There you will find a huge number of articles on what probiotics are, who should reach for them, when they should/should be chosen, how to use them and many similar questions.
